Frequently Asked Questions for DLSU Residences Reservations
1. How can I make a reservation?
You can submit your accommodation request through The CONCIERGE Support Portal. Please complete the required service item to generate a Service Request Number (SR#) here: The Concierge Portal.
2. What are the check-in and check-out times?
Our standard check-in time is 2:00 PM, and check-out is at 12:00 noon. If you need an early check-in or late check-out, please let us know in advance, and we will do our best to accommodate your request based on room availability. Please note that there is a charge of Php 150.00 per hour for early check-in or late check-out.
3. Is advance payment required to confirm the reservation?
Advance payments are generally not required unless a department or sponsoring office requests an advance booking quotation. All electronic billings will be sent directly to the respective department or office.
4. What amenities are included in the condo room?
Each unit has essential amenities, including an internet connection (available ONLY at WH Taft Residences units), air conditioning, a flat-screen TV, a kitchenette with a refrigerator, microwave, oven toaster, and a private bathroom. Additional amenities like towels and bed linens are also provided.
5. What is the daily rental rate for a condominium unit?
- WH Taft Residences: Php 2,000 for overnight stay.
- EGI Taft Tower: Php 1,600 for overnight stay.
- Providence Taft Tower: Php 1,400 to Php 1,600 for overnight stay
6. Is parking available at the condo?
We regret to inform you that our DLSU residences do not offer parking facilities.
7. Is Wi-Fi available in the condo?
Complimentary Wi-Fi is available in all condominium units at WH Taft Residences for DLSU guests, except in Providence Tower and EGI Taft Tower.
8. What is the maximum number of guests allowed in a room?
The maximum occupancy for each room is two guests. To maintain a comfortable and safe environment for everyone, we suggest reserving additional rooms for larger groups.
9. Can we choose the room/unit when making a reservation?
No, room/unit assignments will be assigned by the SSO Residences Unit based on room availability based on your requested date. The SSO Reservation Staff will allocate a room to your department’s guests accordingly.
10. Can I cancel or modify my reservation?
Yes, cancellations or modifications can be made in accordance with our cancellation policy. The sponsoring office or department must send an official notice to support.services.residences@dlsu.edu.ph at least one full working day prior to the check-in date. If the sponsoring office fails to provide this notice within the specified time frame, a cancellation fee of 60% of the daily rate will be charged.